Credit Card Payment
Frequently Asked Questions
Questions about the Experian Credit Report
The credit report only shows that I can pay by credit card and I don’t have one. How else can I pay?
Most grocery stores have prepaid credit cards (with a VISA/Mastercard/American Express logo) for purchase and you can use that to buy your credit report.
Will the report show my FICO score?
No, the report does not include your FICO score.
Why didn't I get a credit report back when I paid for it?
We cannot guarantee that a report will be generated by Experian. You will be given the opportunity to correct any issues and try once more. If you are still not provided with a report, your fees will be refunded in 5-7 business days (depending on your financial institution).
Why don't I see my debts from the Experian report in my credit counseling budget?
The debts from the Experian report are not automatically imported into your credit counseling and have to be entered manually.
There are debts on my credit report that are not mine. How do I get that corrected?
You can contact Experian to dispute items on your credit report. Their website is www.experian.com
I have other questions, who can help me?
If you have questions that are not addressed in the FAQ, you can send your questions via email to: firstname.lastname@example.org.